Book our professional Edgware carpet cleaning company. We provide high-quality cleaning services available to hire 24/7.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions govern the provision of carpet and upholstery cleaning and any related services supplied by Carpet Cleaning Edgware to domestic and commercial customers. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions, which form a legally binding agreement between you and Carpet Cleaning Edgware.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business requesting and authorising the services.
Company, we, us or our means Carpet Cleaning Edgware, the service provider.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, and any additional services agreed in writing between the Customer and the Company.
Premises means the property or properties where the Services are to be carried out.
Technician means any employee, contractor, or representative of the Company carrying out the Services.
The Company will provide the Services with reasonable skill and care, in accordance with industry practices and these Terms and Conditions. The exact scope of work, including the rooms, items, and areas to be cleaned, will be agreed at the time of booking or during the pre-service inspection at the Premises.
The Customer acknowledges that the effectiveness of cleaning may vary depending on the age, material, condition, and previous treatment of the carpets, rugs, or upholstery. While the Company will use appropriate methods and products to achieve the best possible results, it does not guarantee complete removal of all stains, odours, or marks.
3.1 Bookings may be made by the Customer via the Companys approved booking channels, including telephone contact forms or other methods notified by the Company from time to time. The Customer must provide accurate and complete information regarding the Premises, the areas or items to be cleaned, access restrictions, parking availability, and any known issues with the carpets, rugs or upholstery.
3.2 A booking is only confirmed when the Company has accepted the booking request and, where applicable, the Customer has paid any required deposit. The Company reserves the right to decline or cancel a booking at its discretion, including where the Premises are outside the normal service area or where the work requested is unsafe or unsuitable.
3.3 The Customer must ensure that an adult is present at the Premises at the agreed appointment time to provide access, confirm the scope of work, and sign any required documentation. If no one is present upon arrival, this may be treated as a late cancellation, and charges may apply as set out in these Terms and Conditions.
4.1 Prices may be provided as a fixed quotation or as an estimate based on the information supplied by the Customer. All prices are stated in pounds sterling and include applicable charges, unless otherwise stated.
4.2 If, on arrival at the Premises, the Company finds that the information provided by the Customer was materially inaccurate or incomplete, the Company reserves the right to adjust the price to reflect the actual condition, size, or number of items to be cleaned. In such cases, the Customer will be informed before work begins, and may choose to proceed at the revised price or cancel, subject to any applicable cancellation charges.
4.3 Additional charges may apply for heavily soiled areas, specialised stain treatments, moving of large or heavy furniture, restricted access, or where additional time or resources are required to complete the Services safely and effectively.
5.1 Unless otherwise agreed in writing, payment is due immediately on completion of the Services at the Premises. The Company accepts payment methods as advised to the Customer at the time of booking or at the Premises. The Customer is responsible for ensuring that sufficient funds or credit are available.
5.2 For certain bookings, including larger commercial projects or repeat contracts, the Company may require a deposit or advance payment. Any such requirement will be communicated to the Customer before confirming the booking. Deposits may be non-refundable in cases of late cancellation as set out in these Terms and Conditions.
5.3 If payment is not received when due, the Company reserves the right to charge reasonable late payment interest and administration fees, and to take appropriate steps to recover any outstanding sums, including legal action where necessary. The Customer will be liable for all reasonable costs and expenses incurred by the Company in recovering any overdue amounts.
6.1 The Customer may cancel or reschedule a booking by providing notice to the Company. To avoid a cancellation fee, the Customer must give at least 24 hours notice before the scheduled appointment time, unless a different period is specified at the time of booking.
6.2 If the Customer cancels with less than 24 hours notice, fails to provide access to the Premises at the agreed time, or otherwise prevents the Services from being carried out, the Company may charge a late cancellation fee, which may be up to the full value of the booking, depending on the circumstances and any costs incurred.
6.3 The Company will use reasonable efforts to attend the Premises at the agreed appointment time. However, the Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, traffic delays, staff illness, breakdown of equipment, or safety concerns at the Premises. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any indirect or consequential loss arising from such cancellation or delay.
7.1 The Customer is responsible for:
Ensuring safe and reasonable access to the Premises and to the areas or items to be cleaned.
Securing parking arrangements or permits where required, and covering any associated parking costs or fines resulting from inadequate arrangements.
Removing fragile items, valuables, and personal belongings from the areas to be cleaned.
Informing the Company of any pre-existing damage, wear, or weaknesses in carpets, rugs, upholstery, or flooring, and of any specific cleaning or material restrictions.
7.2 The Customer should ensure that electricity, water, and adequate lighting are available at the Premises for the duration of the Services. Failure to provide essential utilities may result in cancellation and may incur a cancellation fee.
8.1 The Customer acknowledges that the outcome of the Services depends on the age, fibre composition, backing, previous cleaning methods, and general condition of the carpets, rugs, and upholstery. Certain stains, odours, or marks, including those caused by dyes, bleach, permanent markers, heavy soiling, or pet accidents, may be permanent and cannot be fully removed.
8.2 The Company may perform a colour fastness and material compatibility test on a small, inconspicuous area before proceeding. If the Technician considers that cleaning may cause damage or that results may be unsatisfactory, the Technician will explain the risk. If the Customer asks the Company to proceed despite such advice, the Company will not be liable for any resulting damage or unsatisfactory results.
8.3 The Company is not responsible for latent defects, shrinkage, discolouration, or damage arising from factors that could not reasonably be identified during a normal visual inspection, including pre-existing wear, loose seams, weak backings, or substandard installation.
9.1 The Company will carry out the Services with reasonable care and skill and will take reasonable steps to avoid damage to the Customers property. If the Company causes direct damage to carpets, upholstery, or other property as a result of negligence, it will, at its discretion, either arrange for repair, provide a reasonable replacement, or reimburse the Customer for the reasonable cost of repair or replacement, subject to proof of value and age.
9.2 The Companys total liability for any loss or damage arising in connection with the Services, whether in contract, tort including negligence, or otherwise, shall in all circumstances be limited to the total price paid or payable by the Customer for the specific booking in which the incident occurred.
9.3 The Company will not be liable for:
Any indirect, special, or consequential loss or damage, including loss of profit, loss of business, loss of use, or loss of opportunity.
Any damage or deterioration caused by the Customers failure to follow aftercare advice or by subsequent use of inappropriate cleaning products or methods.
Any damage arising from the Customers failure to disclose relevant information about the condition, material, or history of the items being cleaned.
9.4 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded or limited under applicable law.
10.1 The Company will handle and dispose of any waste generated by the Services in accordance with relevant UK waste and environmental regulations. This may include the responsible disposal of dirty water, used materials, and any contaminated items arising directly from the cleaning process.
10.2 The Customer agrees not to request or require the Company to dispose of hazardous or prohibited materials in breach of local or national regulations. The Company reserves the right to refuse to handle or remove any waste it reasonably believes to be hazardous, illegal, or outside the normal scope of carpet and upholstery cleaning activities.
10.3 Where specific waste disposal requirements apply at the Premises, such as for commercial sites or managed properties, the Customer must inform the Company in advance and ensure that appropriate facilities and instructions are provided.
11.1 If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as possible and, in any event, within 48 hours of completion of the Services. The Company will investigate the complaint and may arrange an inspection or revisit to assess the issue.
11.2 The Customer must allow the Company a reasonable opportunity to remedy any justified complaint. If the Customer engages a third party to carry out remedial work before giving the Company such opportunity, the Company will not be responsible for any associated costs or further damage.
11.3 Any claim for damage or loss must be supported by clear evidence, including photographs, receipts, and a description of the circumstances. The Company may request access to the Premises and the affected items for inspection before determining an appropriate resolution.
12.1 The Company will comply with applicable health and safety laws and will take reasonable precautions to protect the Customer, occupants of the Premises, and its Technicians. Certain areas may need to be kept clear of people and pets while cleaning products are in use and until carpets or upholstery are dry.
12.2 The Customer must inform the Company of any health concerns, allergies, or sensitivities that may be affected by cleaning products or equipment. While the Company will endeavour to accommodate such concerns, it cannot guarantee that all products will be allergen free.
12.3 The Customer is responsible for supervising children, pets, and vulnerable persons at the Premises during the Services and must ensure they do not interfere with equipment or enter restricted areas while work is in progress.
The Company will not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, labour disputes, power failures, transport disruptions, or government restrictions.
The Company will collect and process personal information about the Customer only as necessary to manage bookings, provide the Services, handle payments, and communicate with the Customer. Personal information will be handled in accordance with applicable data protection legislation in the United Kingdom. The Customer may request access to the personal data held about them and may request correction of inaccurate information.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practices, or its business operations. The version in force at the time of the Customers booking will apply to that booking. Continued use of the Services after notification of updated terms will constitute acceptance of the revised Terms and Conditions.
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, or their subject matter or formation.
If any provision or part provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision or part provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior discussions, correspondence, or understandings between the parties. No other terms, including those contained in any of the Customers documents, shall apply unless expressly agreed in writing by the Company.
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